Al-Barka Transport - Ticket Policies and Passenger Guidelines

1. Ticket Purchasing

1.1 Booking Channels

• Tickets can be purchased through:
  • Official Al-Barka Transport website
  • Mobile application
  • Authorized ticket offices
  • Registered travel agents
  • Mobile phone booking platforms

1.2 Ticket Pricing

• Ticket prices are dynamic and may vary based on:
  • Route distance
  • Season
  • Demand
  • Booking time
• All prices are in Nigerian Naira (₦)
• Prices include standard passenger insurance

1.3 Passenger Identification

• Passengers must provide valid government-issued ID during booking:
  • National ID Card
  • Permanent Voter's Card
  • International Passport
  • Driver's License

2. Ticket Types and Features

2.1 Ticket Categories

1. Standard Ticket

   • Basic transportation
   • No additional amenities
   • Most affordable option

2. Comfort Ticket

   • Extra legroom
   • Complimentary water
   • Priority boarding
   • 20% price premium

3. Premium Ticket

   • Fully reclining seat
   • Personal entertainment system
   • Complimentary snacks
   • Wi-Fi access
   • 50% price premium

2.2 Special Tickets

• Discounted tickets available for:
  • Students (with valid ID)
  • Senior citizens (65 years and above)
  • Persons with disabilities
  • Large family groups

3. Ticket Modification and Cancellation

3.1 Ticket Modification

• Ticket modifications are allowed with the following conditions:
  • Up to 24 hours before departure
  • ₦500 modification fee
  • Subject to seat availability
  • One-time modification per ticket

3.2 Ticket Cancellation

• Cancellation policy based on time before departure:
  • More than 48 hours: 80% refund
  • 24-48 hours: 50% refund
  • Less than 24 hours: No refund
• Cancellation fees apply
• Refunds processed within 5-7 business days

4. Boarding and Travel Policies

4.1 Check-in and Boarding

• Passengers must:
  • Arrive at least 45 minutes before departure
  • Carry valid ticket and identification
  • Be at the designated boarding point
• Late arrivals may forfeit their ticket without refund

4.2 Baggage Policy

• Free Baggage Allowance
  • One medium-sized bag (max 20kg)
  • One small personal item
• Excess Baggage
  • ₦100 per additional kg
  • Maximum additional weight: 10kg
  • Oversized items subject to special handling fees

4.3 Prohibited Items

Passengers are strictly prohibited from carrying:

• Explosives
• Flammable materials
• Weapons
• Illegal substances
• Large fragile items

5. Special Passenger Considerations

5.1 Passengers with Disabilities

• Complimentary assistance provided
• Wheelchair-accessible buses on select routes
• Advanced booking recommended

5.2 Pregnant Women

• Recommended to travel with medical certificate
• Comfort and Premium tickets recommended
• Free priority seating

5.3 Unaccompanied Minors

• Children under 12 must be accompanied by an adult
• Special minor tickets available
• Guardianship documentation required

6. Health and Safety

6.1 COVID-19 Precautions

• Mandatory temperature checks
• Hand sanitization stations
• Mandatory mask-wearing
• Reduced bus capacity for social distancing

6.2 Travel Insurance

• Complimentary basic travel insurance included
• Optional premium insurance available for purchase

7. Compensation and Complaints

7.1 Delay Compensation

• Delays over 2 hours:
  • Complimentary refreshments
  • ₦2,000 travel voucher
• Mechanical breakdown:
  • Alternative transportation
  • Full ticket refund or rebooking

7.2 Complaint Resolution

• Complaints can be filed:
  • Online through official website
  • Customer service hotline
  • Email
  • Physical offices
• Guaranteed response within 48 hours
• Dedicated customer experience team

8. Additional Services

8.1 Loyalty Program

• Al-Barka Rewards
• Points earned per journey
• Redeemable for:
  • Free tickets
  • Upgrades
  • Partner discounts

8.2 Corporate and Group Bookings

• Special rates for:
  • Corporate organizations
  • Educational institutions
  • Large travel groups
• Customized booking solutions

9. Contact Information

• Customer Service: 0800-ALBARKA
• Email: support@albarkatransport.com
• Website: www.albarkatransport.com

10. Policy Updates

• Policies subject to change
• Customers advised to review latest policies before travel
• Last updated: March 2025

Note: All policies are in compliance with Nigerian Transportation Regulatory Guidelines.